Delivery Information

Delivery Information

We aim to make purchasing online withPiccolina as easy as possible and offer you the choice to Click and Collect, or choose between our Standard or Express delivery options at our most competitive rates.

UK Delivery

Click and Collect: FREE for all orders - Your order will be ready for collection from our store in Falkirk within 24 hours of order being placed online.

Standard Delivery: Flat rate of £3.95 to the UK - FREE for orders above £100. Your order is shipped through one of our courier partners and is fully tracked. Delivery is within 2-3 working days.

UK Next Day Special Delivery *: £7.95 valid for orders placed Monday to Thursday before 1pm. Orders placed on Friday before 1pm are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday. Your order is shipped through Royal Mail  signature is required upon delivery. Please note that Next Day delivery to the UK islands cannot be guaranteed.

*Valid for orders placed Monday to Thursday before 1pm. Orders placed on Friday before 1pm are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday.

Europe Delivery

Flat rate of £7.95 to Europe

Worldwide Delivery

£9.95 to the USA / Canada / Australia / NZ

£15.00 Rest of The World

Piccolina make every effort to deliver your order within the estimated timescales, however, on occasion we may suffer delays which may be unavoidable. Piccolina shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the Goods within 7 days (UK deliveries) or 15 days (deliveries outside the UK), please contact us.

Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, Piccolina reserves the right to contact you to discuss the matter and on some very rare cases cancel your order.

Dispatch

Piccolina make every effort to dispatches your order within the same or next working day after placing the order. It may, however, take longer during very busy periods such as Sale. Express deliveries are always packed and despatched as a priority. If for any reason a delay of more than 3 working days is expected we will inform you.

PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Tracking

Tracking number is available on request. 

Import Duty

It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included on the Piccolina's invoice.

Packaging

Piccolina will make every effort to package your order with loving care, wrapping it in tissue paper and carefully sending it waterproof delivery bag so that you receive your order in perfect condition.

Free Shipping Offer

Free postage offer for orders over £50 only covers orders to mainland UK and to items that are not offered at a sale price. If you are out with the UK Mainland or sale items are ordered this offer is not valid and you will be required to pay postage costs.  Postage costs if not meeting our terms must be paid before good are despatched. Please ensure you meet the terms of the free postage offer before omitting  the postage charge at checkout.