Terms & Conditions
TERMS & CONDITIONS
Effective Date: July 2026
1.
About Us
Welcome to www.piccolina.co.uk ("our
Website").
This Website is owned and operated by Piccolina
& Co Ltd ("Piccolina", "we", "our",
or "us").
Our trading address is:
Piccolina & Co Ltd
19B Kirk Wynd
Falkirk
FK1 1LZ
Email: sales@piccolina.co.uk
By accessing our Website or placing an order with
us, you agree to be bound by these Terms & Conditions. If you do not agree
with these Terms, please do not use our Website.
These Terms do not affect your statutory rights
under UK consumer law.
2. Eligibility
By placing an order with us, you confirm that:
- You are
at least 18 years of age.
- The
information you provide is accurate and complete.
- You are
authorised to use the payment method supplied.
- You
agree to comply with these Terms & Conditions.
We reserve the right to refuse or cancel any order
where we reasonably believe fraudulent activity has occurred.
3. Website Use
You agree to use our Website only for lawful
purposes.
You must not:
- Attempt
to gain unauthorised access to our Website or servers.
- Upload
viruses or malicious software.
- Interfere
with the operation or security of our Website.
- Copy or
reproduce Website content without written permission.
- Use our
Website in any way that may damage our reputation or affect other users.
We reserve the right to suspend or terminate
access where misuse is identified.
4. Product Information
We take great care to ensure that product
descriptions, images and pricing are accurate.
However:
- Colours
may vary depending on your screen or device.
- Measurements
are approximate.
- Product
packaging may occasionally differ from images shown.
- We
reserve the right to amend product descriptions without prior notice.
Whilst we make every effort to ensure accuracy,
occasional errors may occur.
5. Pricing
All prices displayed on our Website are shown in Pounds
Sterling (£).
Prices may change without notice.
If a pricing error is discovered after an order
has been placed, we will contact you before processing your order.
You may then choose to:
- Continue
with your order at the correct price; or
- Cancel
your order and receive a full refund.
We are under no obligation to supply goods at an
incorrect price where the pricing error is obvious and could reasonably have
been recognised as incorrect.
6. Payment
Payment must be received before goods are
dispatched unless otherwise agreed.
We accept payment through the methods displayed
during checkout.
Your payment will be processed securely using our
authorised payment providers.
We do not store or have access to your full
payment card details.
7. Orders
Once you place an order, you will receive an
automated email confirming that we have received it.
This email is not acceptance of your
order.
Your order is accepted only when we dispatch your
goods.
We reserve the right to refuse any order for
reasons including but not limited to:
- Stock
availability.
- Pricing
errors.
- Payment
authorisation failure.
- Suspected
fraudulent activity.
- Incorrect
customer information.
If your order cannot be fulfilled, any payment
already taken will be refunded promptly.
8. Availability
We make every effort to ensure stock levels shown
on our Website are accurate.
Occasionally an item may become unavailable after
an order has been placed.
If this happens, we will contact, you as soon as
possible to offer:
- an
alternative product;
- a
revised delivery date; or
- a full
refund.
9. Product Images
Images on our Website are intended as a guide
only.
Colours may differ slightly due to:
- monitor
settings
- mobile
phone displays
- photography
lighting
- manufacturer
variations
These minor differences do not constitute a fault.
10. Promotional Offers
From time to time we may offer promotional
discounts or discount codes.
Unless otherwise stated:
- Only one
discount code may be used per order.
- Discount
codes cannot be applied retrospectively.
- Discounts
have no cash value.
- Certain
brands or products may be excluded.
- We
reserve the right to withdraw promotions at any time.
- Returns
11. Delivery
We aim to dispatch all in-stock orders as quickly
as possible. Delivery times shown on our Website are estimates only and are not
guaranteed.
Once your order has been dispatched, you will
receive confirmation by email where applicable.
Delivery charges are calculated at checkout and
are based on the delivery method selected.
Whilst we make every effort to meet estimated
delivery times, delays may occasionally occur due to circumstances beyond our
control, including courier delays, severe weather, industrial action or other
unforeseen events.
Piccolina & Co Ltd cannot accept liability for
delays caused by third-party delivery providers.
12. Delivery Address
Please ensure your delivery address is accurate
before completing your order.
We cannot accept responsibility for orders
delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect
address or failed delivery attempts, additional postage charges may apply
before the order is re-dispatched.
13. Risk and Ownership
Responsibility for your order passes to you once
it has been delivered to the delivery address provided.
Ownership of the goods remains with Piccolina
& Co Ltd until full payment has been received.
14. Returns Policy
We hope you love every purchase from Piccolina.
If you change your mind, you may return eligible
items within 14 days of receiving your order.
To qualify for a return, items must:
- Be
unworn and unused.
- Be in
their original condition.
- Have all
original tags attached.
- Be
returned in their original packaging where possible.
- Be free
from perfume, smoke, pet hair, make-up, washing powder or any other odours
or marks.
Items returned that do not meet these conditions
may be refused or returned to you.
15. Return Postage
Customers are responsible for the cost of
returning unwanted items.
We strongly recommend using a tracked postal
service, as we cannot accept responsibility for returns lost in transit.
Return postage costs are non-refundable unless the
item is faulty or we have sent the wrong item.
16. Refunds
Once your return has been received and inspected,
we will notify you of the outcome.
Approved refunds will be processed to your
original payment method as soon as possible.
Please allow up to 10 working days for your bank
or payment provider to process your refund.
Original delivery charges are only refunded where
required by law.
17. Exchanges
We are happy to exchange eligible items, subject
to stock availability.
If your requested size or item is unavailable, we
will contact you to discuss the available options.
Customers are responsible for return postage when
requesting an exchange unless the item is faulty or incorrect.
18. Faulty or Incorrect Items
If you believe an item is faulty or you have
received the wrong product, please contact us as soon as possible at:
Please include:
- Your
order number.
- A
description of the issue.
- Clear
photographs where possible.
Where an item is confirmed as faulty, we will
offer the appropriate remedy in accordance with your statutory rights. This may
include a repair, replacement, or refund, depending on the circumstances.
Nothing in these Terms affects your rights under
the Consumer Rights Act 2015.
19. Sale Items
Sale items are offered at reduced prices and are
therefore excluded from our goodwill returns policy unless otherwise stated.
This does not affect your statutory
rights.
If a sale item is faulty, damaged, or not as
described, you remain entitled to the remedies available under UK consumer law.
20. Christmas Returns
To make Christmas shopping easier, we may offer an
extended returns period on selected purchases made during the festive season.
Where applicable, the qualifying dates and return
deadline will be clearly displayed on our Website.
Items must still meet the conditions outlined in
our Returns Policy
21. Non-Returnable Items
For hygiene and safety reasons, the following
items cannot be returned unless faulty:
- Personalised
or customised items.
- Gift
cards.
- Earrings
and pierced jewellery.
- Any
item marked as non-returnable.
- Products
that have been worn, washed or altered.
22.
Refused Returns
We reserve the right to refuse returns where items
are returned:
- Without
original tags.
- Showing
signs of wear.
- With
stains, marks or damage.
- Smelling
of perfume, smoke or other odours.
- Outside
the stated returns period.
- Without
prior agreement where required.
Where a return is refused, the item will be sent
back to the customer.
23. Pre-Orders
From time to time, Piccolina & Co Ltd offers
customers the opportunity to pre-order selected products before they arrive in
stock.
By placing a pre-order, you acknowledge that the
item is not immediately available for dispatch and agree to the following
terms.
Deposits
Customers may choose to pay either:
- the
full purchase price; or
- an
approved deposit where offered.
Where a deposit option is available, the remaining
balance must be paid before your order is dispatched.
We will contact you when your goods are ready for
dispatch.
If payment is not received within 14 days of
us contacting you, we reserve the right to cancel your pre-order. Any deposit
paid may be retained in accordance with this policy.
Supplier
Delays
Estimated delivery dates for pre-orders are
provided by our suppliers and are intended as a guide only.
Whilst we always aim to meet these dates, delays
outside our control can occur.
Piccolina & Co Ltd cannot accept liability for
delays caused by manufacturers, distributors or couriers.
Cancellations
As pre-order items are purchased specifically for
customers, cancellations are not normally accepted once your order has been
placed.
Where we agree to cancel a pre-order, an
administration fee may apply and any remaining balance may be issued as store
credit at our discretion.
If a manufacturer cancels production of an item or
is unable to supply us, any payments made will be refunded in full.
24. Payment Plans
We are pleased to offer payment plans on selected
purchases.
By entering into a payment plan you agree to the
following:
- Payment
plans must be completed within the agreed timeframe.
- Goods
remain the property of Piccolina & Co Ltd until paid for in full.
- Items
cannot be collected or dispatched until full payment has been received.
If payments are missed without prior agreement, we
reserve the right to cancel the payment plan.
Where a payment plan is cancelled due to
non-payment, all deposits and instalments already paid are non-refundable.
Items purchased under a payment plan are sold at
the agreed purchase price.
Future promotions or discounts cannot be applied
retrospectively.
25. Gift Cards
Gift cards purchased from Piccolina & Co Ltd
may only be redeemed on eligible purchases through www.piccolina.co.ukunless
otherwise stated.
Gift cards:
- cannot
be exchanged for cash;
- cannot
be used to purchase another gift card;
- cannot
normally be replaced if lost or stolen.
Where a purchase made using a gift card is
refunded, the refund will normally be credited back to a gift card or store
credit.
26. Promotional Discounts
Promotional offers and discount codes may be
withdrawn or amended at any time.
Unless otherwise stated:
- only
one promotional code may be used per order;
- discount
codes cannot be used retrospectively;
- selected
brands or products may be excluded;
- promotional
offers cannot be exchanged for cash.
We reserve the right to refuse promotional codes
where misuse is suspected.
27. Klarna
Where available, Klarna payment options are
offered subject to Klarna's own terms and conditions.
Eligibility is determined solely by Klarna.
Piccolina & Co Ltd has no control over
Klarna's lending decisions.
Late payment may affect your ability to obtain
credit in the future.
Please ensure you understand Klarna's terms before
choosing this payment method.
28. Intellectual Property
All content on this Website including:
- photographs;
- graphics;
- logos;
- branding;
- text;
- product
descriptions;
- videos;
- website
design;
is owned by or licensed to Piccolina & Co Ltd.
No content may be copied, reproduced or used
without our prior written permission.
29. Privacy
We respect your privacy.
Personal information is collected, stored and
processed in accordance with our Privacy Policy and applicable UK data
protection legislation.
Please refer to our separate Privacy Policy for
full details.
30. Limitation of Liability
Nothing in these Terms excludes or limits
liability where it would be unlawful to do so.
Subject to applicable law, Piccolina & Co Ltd
shall not be liable for:
- indirect
or consequential losses;
- business
interruption;
- loss
of profits;
- delays
caused by third parties;
- events
outside our reasonable control.
Our total liability shall not exceed the value of
the goods purchased unless otherwise required by law.
31. Events Beyond Our Control
We shall not be responsible for any failure or
delay in performing our obligations where caused by events beyond our
reasonable control.
These include but are not limited to:
- severe
weather;
- floods;
- fire;
- industrial
action;
- supplier
shortages;
- transport
disruption;
- cyber
attacks;
- pandemics;
- government
restrictions.
32. Changes to These Terms
We reserve the right to update these Terms &
Conditions at any time.
The latest version will always be available on our
Website.
By continuing to use our Website after changes
have been published, you agree to the updated Terms.
33. Governing Law
These Terms & Conditions are governed by the
laws of Scotland.
Any disputes arising from these Terms shall be
subject to the exclusive jurisdiction of the Scottish courts.
Nothing in these Terms affects your statutory
rights as a consumer.
34. Contact Us
If you have any questions regarding these Terms
& Conditions or your order, please contact us:
Piccolina & Co Ltd
19B Kirk Wynd
Falkirk
FK1 1LZ
Email: sales@piccolina.co.uk
Website: www.piccolina.co.uk